App / Casino
These terms set out the rules that govern your account on apk24, including how you access sports markets, casino categories and your wallet. Availability depends on your local law and eligible regions — read these conditions before you open or use your account.
By opening an account with apk24 and using any part of the platform — sports betting markets, casino categories, or your account wallet — you are agreeing to the conditions set out here. These terms exist to make the relationship between you and us clear: what we provide, what you can do, and where boundaries sit. We update these terms when our services change, and the version published on this page at the time of your session is the version that applies. We encourage you to check back when you notice a change in how any feature behaves. Your wallet activity — whether you move funds via Nagad, Rocket or any other supported method — is subject to both these terms and the conditions of the payment service you use. We do not override a payment provider's own rules; both sets of conditions apply together. If any clause here conflicts with local law in Bangladesh or the jurisdiction you access from, the legal requirement takes precedence for the portion that conflicts. Where a section of these terms cannot apply due to local law, the remaining sections continue to stand. Eligibility to use this platform depends on your local law and the eligible regions we currently support. If you are unsure whether access is permitted where you are, we recommend seeking independent advice before proceeding.
Not every action you take online falls under these terms. This section draws the line between what we govern and what we do not, so you know exactly where to look if something needs resolving.
Your login, account settings, identity verification and session activity on apk24 are all covered. Any decision we make about account status — suspension, restriction or closure — is made under these terms and the process described here.
Deposits and withdrawals processed through your apk24 account wallet — including those made via Nagad or Rocket — fall within scope. We record transaction history visible inside your account; the payment provider's own terms sit alongside ours, not beneath them.
Sports markets, casino category pages, game lobbies and any editorial content we publish on apk24 are covered by these terms. Content accuracy, availability and the categories we offer can change, and we are not liable for access gaps caused by local network or device conditions.
External payment networks, game studios and any linked sites operate under their own separate terms. We are not responsible for the policies, conduct or availability of those third-party services. Follow the link to the third party's own published terms for any dispute that originates there.
These terms are not just obligations — they also describe what you are entitled to do. You have a clear path to review your own transaction and account records directly inside your signed-in account area. If a detail in your account profile is wrong, you can correct it through the account settings page; fields that cannot be self-edited are handled by contacting our support team with the relevant information. Raising a question about how a term applies to your specific situation is always an option — support routes are listed in the section below. We aim to respond to policy questions and account queries through the channels we publish; we do not promise a specific timeframe because that depends on queue volume, but we do treat policy-related queries as a distinct category. If you disagree with a decision made about your account under these terms, you can put your case in writing through the support channel and we will review it. Bangladesh-based access and eligibility questions are treated consistently with this published policy.
Transaction history and account activity are visible when you log in. Navigate to the account section to see a dated log of deposits, withdrawals and session events relevant to your profile.
Personal details that are wrong can be updated in account settings. Where a field is locked, reach our support team directly with the correction and the reason — we handle those requests under this policy.
If a clause here is unclear or you want to know how it applies to your account, contact us through the support routes below. Policy questions are logged and addressed separately from general account help.
If we have taken an action on your account under these terms and you want to contest it, submit your case in writing via the published support channel. We will review the facts against the terms in effect at the time.
When you need to raise something specific about your account terms, wallet activity or a decision we have made, use one of the routes below. We publish the routes that are actually active — we do not list channels we cannot staff.
The live chat widget is accessible from any page when you are signed in. Use it to ask about account terms, a transaction question or a specific clause you want clarified in the context of your account.
For written policy queries — especially those where you want a documented response — email our support address listed in your account contact section. Include your account reference and the specific term or decision you are asking about.
The help centre inside your signed-in account area covers common terms questions, wallet verification steps and how to read your transaction records. Check there first; it may resolve your question without needing to contact us directly.
Handling your account data carefully is part of how these terms work in practice — not a separate promise. Here is what we do and how you can act on each area.
Information you provide — name, contact details, wallet references — is used to operate your account and process transactions. We do not sell personal data to third parties. The full data handling position is described in our privacy policy, which forms part of the overall terms framework.
We use cookies to keep your session active, remember your account preferences and understand how different parts of the site are used. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account features behave during your session.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact us immediately through live chat or email so we can take the steps visible in the account security section. We do not ask for your password via chat or email.
If you want to request a change to how your personal data is held, or want to understand the retention period for your account records, submit the request in writing through the email support route. We handle these requests in line with the terms published at the time of the request.
These are the questions we see most often about how these terms work, what they cover and what you can do under them.
Yes. Every account opened on apk24 is subject to these terms from the moment the account is created. That includes access to sports markets, casino categories and the account wallet. Eligibility itself depends on your local law and the eligible regions we support at the time of access.
Where a clause in these terms conflicts with applicable local law in Bangladesh or the region you access from, the legal requirement takes precedence for that specific clause. The rest of the terms remain in effect. If you are unsure how local law applies to your account, we recommend seeking independent legal advice.
Yes, wallet activity through Nagad or Rocket that passes through your apk24 account is covered here. Each payment provider also has its own terms that apply at the point of transaction. Both sets of terms apply at the same time; ours do not override theirs.
The version published on this page at the time of your session is the version that applies. We update the page when terms change. If you want to track changes, note the date of the version you read. Continuing to use your account after a change is posted means you accept the updated terms.
You can put your case in writing through the email support route listed on this page. Include your account reference, the decision you are contesting and the specific term you believe applies. We log these requests and review them against the terms that were in effect when the decision was made.
Submit a written request via the email support route in your account contact section. State clearly what data you want reviewed, corrected or removed. We handle these requests in line with our data handling terms and aim to acknowledge receipt through the same channel you used to write to us.