App / Casino
apk24 is clear about what data we collect, why we collect it, and how you can control it. This policy covers every interaction with your account — from login to wallet activity — and applies to all who access our platform where local law and eligible regions permit.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment methods you connect, which may include Nagad or Rocket. We also record transaction histories linked to your wallet so you can review them at any time from your account page. Technical data — device type, browser session identifiers and connection logs — is gathered automatically to keep your session secure and to detect unusual access patterns. We do not sell your personal data to third parties. Data collected through your account is used only to operate your account, process wallet activity and respond to support requests you raise. Where you contact us through our published support route, the message content and your account reference are stored so we can follow up accurately. Retention periods follow the requirements of the jurisdictions in which we are permitted to operate. If you are accessing from Bangladesh, availability and data handling obligations depend on your local law and eligible region. We update this policy when our practices change and will notify you through your registered account.
When you link a Nagad wallet to your account, we record the reference needed to process transactions. We do not store your Nagad PIN or full mobile banking credentials.
Rocket transaction references are kept in your account history. You can review these from the wallet section of your account at any time without contacting support.
Each login session is logged with a device identifier and timestamp. These logs help us flag access that does not match your usual pattern and are not shared outside the platform.
This policy covers data processed directly through your apk24 account. It does not extend to third-party services you reach through links on our platform, and it does not replace the terms that govern those external services. Review the scope table below to understand exactly what falls inside and outside our responsibility.
Data entered during account creation, login and any subsequent account updates falls fully within this policy. We control how that data is stored and who can access it internally.
Payment references from Nagad and Rocket activity on your account are covered. The privacy terms of those payment providers apply separately to their own systems and are outside our control.
Browsing data and cookie identifiers collected while you navigate our platform are covered here. We use this data for session management and platform performance, not for third-party advertising.
Game studios whose content appears in our lobby operate their own data environments. Data passed to their systems to render a game session is governed by their own terms, not this policy.
Your account gives you direct access to several data controls without needing to contact us. From the account settings page you can review the personal details we hold, update your contact information and check the transaction records attached to your wallet. If you find an error in your stored details — a wrong phone number or an outdated payment reference — you can correct it directly in account settings. For records you cannot edit yourself, or if you want to ask a question about how your data is handled, our support route is the right path. We aim to respond to data queries through the same channel you use to reach us. If you want to request that we remove data that is no longer required, submit that request in writing through the support contact below. We will confirm what can be removed and what must be retained under applicable rules. Access and correction rights depend on your local law and the eligible region from which you are accessing the platform.
Open the account settings page to see the personal and contact details we hold. Transaction history linked to your Nagad or Rocket wallet is also visible there.
Update a wrong phone number or outdated contact entry directly in account settings. Changes take effect immediately and are reflected in any future support correspondence.
If you are unsure why a particular piece of data was collected or how long it is kept, send the question through our support contact. We will explain it clearly by reference to this policy.
Submit a written removal request through support. We will confirm which records can be deleted and which must be held under the rules that apply to your eligible region.
If you have a question about this privacy policy or want to act on any of the rights described above, use the contact routes published on the platform. We do not publish operating hours or response time commitments we cannot verify, but every query sent through these routes is logged against your account reference so nothing gets lost.
Open the chat icon from any page while signed in. Identify your query as a privacy or data question so it reaches the right review queue.
Send data queries to the support email address shown in your account help section. Include your registered contact detail so we can match it to your account record.
The help centre, accessible from the account menu, contains published articles on data rights and wallet privacy that may answer your question before you need to contact us.
We apply access controls, encrypted connections and session monitoring to protect the data held in your account. These are operational practices we maintain consistently, not claims we make without backing them with process.
We use session cookies to keep you logged in and preference cookies to remember your account state. You can clear these from your browser settings at any time; doing so will log you out of your current session.
Account and transaction data is kept for the period required by the rules that apply to your eligible region. Once that period ends and no active query is open, we remove data that is no longer needed.
Only staff with a specific operational reason can access your account record. Access events are logged and reviewed. Your Nagad or Rocket wallet reference is never exposed to staff who handle unrelated queries.
When this policy changes in a way that affects your rights or how we use your data, we will notify you through your registered account. Continued use after notification means you have seen the updated terms.
These are the questions we hear most often about how apk24 handles account data, wallet privacy and your rights under this policy.
We collect the name, contact details and payment references you provide during registration. Technical session data — device type and login timestamps — is also recorded automatically. We use this only to operate your account and respond to your support requests.
We do not sell your data. Game studios whose content appears in our lobby may receive a session token to render a game, but that is governed by their own terms. Your Nagad or Rocket wallet reference stays within your account record and is not passed to unrelated parties.
Open account settings while signed in. Your personal details, contact information and wallet transaction history are all visible there. For records not shown in settings, contact us through the support routes listed on this page.
Yes. Go to account settings and edit the relevant field directly. If a field is locked and you believe it holds an error, raise it through live chat or the support email shown in your account help section, quoting your registered contact detail.
Retention periods depend on the rules that apply to your eligible region and local law. We do not keep data beyond what those rules require. Once a retention period ends and no open query is attached to the record, we remove the data.
This policy applies to all accounts on the platform. Access to the platform itself, and the data rights available to you, depend on your local law and eligible region. If you are in Bangladesh, check whether access is permitted under your local rules before creating an account.