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apk24 publishes these legal terms so you understand exactly how we operate, what rights you hold under this policy, and how your account and transactions are governed. Access to our platform depends on your local law and the eligible regions we serve.
Our legal framework governs every interaction you have with this platform — from opening an account to completing a wallet transaction via Nagad or Rocket. We write these terms to be readable, not to bury obligations in technical language. Where local law in Bangladesh affects how a specific feature or service works, that feature's availability will reflect those rules. This is not a blanket eligibility statement; it means we apply jurisdiction-dependent logic to the services we configure. Payments processed through Nagad and Rocket, for example, are subject to both our platform terms and the conditions those payment providers publish independently. We cannot override a payment provider's own rules, and we do not claim to. For account-level matters — transaction records, session history, identity verification steps — the authoritative source is always the account page shown after you sign in. We update these terms when our services change. When that happens, we post a notice so you can review the update before continuing. Your continued use of the platform after a posted update confirms you have read and accepted the revised terms. If you disagree with any change, you should stop using the platform and contact our support team to close your account.
Nagad transactions on apk24 follow both our platform terms and Nagad's own published conditions. We cannot alter Nagad's independent rules on your behalf.
Rocket payments operate under a shared set of conditions — our deposit and withdrawal policy alongside Rocket's provider terms. Both apply at the same time.
bKash wallet use is governed by bKash's own terms as well as our account policy. Check the payment section of your account for current instructions.
Understanding the boundary of this policy helps you know which questions we can answer directly and which fall outside our control. Our terms cover your account, the content we publish and the transactions we process. They do not extend to third-party services that operate independently once you leave our platform.
Our policy governs how your account is created, verified and managed. Login security, session handling and identity checks are all within scope. We set those rules and you can raise questions about them directly with our support team.
Deposits and withdrawals processed through Nagad, Rocket or bKash fall under our transaction terms. However, the payment provider's own conditions also apply simultaneously. Disputes with the payment provider itself sit outside our direct policy scope.
Game content, odds displays, promotional notices and editorial copy published on apk24 are covered by our terms. We are responsible for what we publish. Accuracy complaints about our own content can be directed to support.
External links, partner sites and independently operated payment providers are not governed by our policy once you interact with them directly. We recommend reading their terms before proceeding with any action on a third-party platform.
This policy is not just a set of rules we impose — it also defines what you can ask us to do. You have a right to review the transaction and session records held in your account. If any detail looks incorrect — a name, a registered contact, a payment record — you can raise a correction request through our support channel. We will look at the record you flag and respond through the same contact route you used. You can also ask us what data we hold that is associated with your account. We do not share account-level data with unrelated third parties, and we do not use your payment method details for any purpose beyond processing the transactions you initiate. If you want to close your account, that request goes through support too. We process closure requests in line with the steps shown in the account settings area. Where local law in Bangladesh grants additional rights around data or account records, those rights are not reduced by our terms.
Open the transaction history section inside your signed-in account to see deposits, withdrawals and session activity. This is the authoritative record we hold for your account.
If a registered name, email or contact detail is wrong, contact support with the correction. We will verify your identity before making any changes to protect your account.
Policy questions — what data we hold, how a term applies to your account, why a transaction was flagged — can be sent to our support team using the live chat or email route.
Account closure requests are handled through support. Follow the steps shown in account settings, then confirm through the support channel. We will acknowledge your request and outline the next steps.
Policy questions deserve a direct answer, not a generic reply. We have set up contact routes specifically so you can reach someone who can look at your account or review the specific term you are asking about. Use the route that suits the urgency of your question.
The live chat icon is visible on every page once you are signed in. Use it to ask a policy question, flag a transaction dispute or request clarification on a specific term. It connects you to a support agent directly.
For written policy queries — correction requests, data questions or account closure — email support is the right route. You will receive a written response you can keep as a record of our reply.
The help section inside your account lists answers to common policy questions, including how correction requests are processed and what happens when you flag a transaction. Check there first before contacting the team.
We are specific about what we collect, why we collect it and how long we keep it. Account security is built around the verification steps shown during sign-in — we do not add layers you cannot see. Cookies on our platform are used for session management and analytics; you can review cookie preferences in your browser settings at any time. Data retention follows the periods required by our operating policy, and we do not hold account data beyond what is needed for the transaction and account records we are obliged to keep.
We collect the account details you provide at registration, transaction records tied to your Nagad, Rocket or bKash activity, and session data used to keep your account secure. Nothing beyond what your account activity generates.
Cookies on apk24 manage your active session and help us understand how pages are used. You can adjust cookie permissions in your browser. Disabling all cookies may affect how the platform loads on your device.
Your account is protected by the login credentials you set and the verification process shown at sign-in. If you believe your account has been accessed without your permission, contact support immediately through live chat.
To request a change to the data we hold, or to ask what records are associated with your account, email support with your account details. We will verify your identity before processing any request.
These are the questions we hear most often about our legal terms, account rights and data handling. If your question is not here, the support team can answer it directly.
Yes. Access to specific features depends on your local law and the eligible regions we serve. We apply jurisdiction-dependent logic to our services, which means some features may not be available depending on where you are and what local rules apply at the time you access the platform.
We hold the registration details you provided, your transaction history tied to payment methods like Nagad or Rocket, and session activity records. You can request a summary of what we hold by contacting support via email. We verify your identity before releasing any account data.
Yes. Contact support through live chat or email, identify the detail that needs correcting, and we will review it. We require identity verification before making changes to protect your account from unauthorised edits. The process is explained in the account help section.
Both sets of terms apply at the same time. Our policy covers the platform side of your transaction — how it is recorded, processed and displayed in your account. Nagad and Rocket each publish their own conditions that govern what happens on their side of the payment. We cannot override their rules.
We post a notice when terms change. You will see it when you next sign in or visit the platform. Continuing to use the platform after the notice confirms you have accepted the updated terms. If you disagree, you should contact support to close your account before continuing.
Send a closure request through live chat or email support. The account settings section also outlines the steps involved. We will confirm receipt and explain what happens to your remaining balance and transaction records as part of the closure process.